mikey88 Privacy Policy

Information We Collect

To enable you to use mikey88 services fully, we collect the following categories of personal information:

• Account registration information — full name, mobile phone number, email address and encrypted password.
• Identity verification documents — a copy of MyKad or passport to fulfil the requirements of the Know Your Customer (KYC) process under the international licensing we comply with.
• Financial information — details of the payment methods you use including Touch 'n Go eWallet, DuitNow, online banking (FPX), Boost and cryptocurrency. We do not store credit or debit card numbers directly.
• Activity data — login records, game history, deposit and withdrawal history, and bonus activity.
• Device and technical information — IP address, web browser type, operating system and session data automatically generated when you use our platform.
• Communications — messages you send to our support team via live chat or email for record-keeping and service improvement purposes.

Purpose of Information Use

All information we collect is used solely for the following purposes:

• Creating and managing your player account securely.
• Processing your deposits and withdrawals through your chosen payment method, with typical withdrawal processing times of between 5 and 30 minutes.
• Meeting international licensing compliance requirements including KYC procedures and fraud prevention.
• Sending account-related information such as transaction confirmations, security notices and policy updates.
• Providing effective customer support via live chat and email in Malay and English.
• Analysing usage patterns on an aggregated and anonymous basis for platform improvement purposes.
• Identifying and preventing fraudulent activity, money laundering or platform abuse.

We will not use your data for any purpose outside the list above without obtaining your consent first.

Sharing Information with Third Parties

Your privacy is our priority. Your information will only be shared in very limited circumstances:

• Payment processors — we share the necessary transaction information with payment service providers such as Touch 'n Go eWallet, DuitNow and the FPX network to complete your deposit and withdrawal processes.
• Technology and infrastructure providers — technical partners who help us operate the platform, subject to strict confidentiality agreements.
• Regulatory authorities — we are required to disclose certain information to international licensing bodies or legal authorities when lawfully required under applicable law.
• Fraud prevention — in cases of suspected fraud or serious platform abuse, we reserve the right to share information with the relevant authorities.

Outside of the situations above, we will not disclose, sell or transfer your personal data to any other party.

Data Security and Storage

mikey88 takes appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include:

• Data encryption during transmission using TLS 1.2 and above.
• Role-based access controls for internal staff — only authorised personnel may access sensitive data.
• Regular security audits and penetration testing to identify system vulnerabilities.
• Continuous monitoring systems to detect unusual activity on player accounts.
• Encrypted data backups stored in secure locations.

Even so, no security system can be guaranteed one hundred percent. We encourage you to also take protective measures such as using a strong password and not sharing your login details with anyone.

Your personal data will be retained for as long as it is needed to fulfil the purposes stated in this Privacy Policy, or for the period set by licensing and applicable legal requirements. After an account is closed, we will retain certain records for the period required for compliance purposes before securely deleting them.

Cookies and Tracking Technologies

The mikey88 website uses cookies and similar tracking technologies to improve functionality and user experience. The following are the categories of cookies we use:

• Essential cookies — required for basic website operations, including login session management and account security. These cookies cannot be disabled.
• Functional cookies — store your preferences such as language settings and interface display for your convenience.
• Analytics cookies — we use internal analytics data collected anonymously to understand how players use our platform and to make ongoing improvements.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some areas of our platform.

Links to Other Websites

The mikey88 platform may contain links to partner websites or third-party service providers. This Privacy Policy applies to the mikey88 platform only. We are not responsible for the privacy practices or content of other websites that are not under our control. We recommend that you read the privacy policy of every website you visit.

International Data Transfers

As mikey88 operates under international licensing, your personal data may be processed or stored on servers located outside Malaysia. Regardless of where your data is processed, we ensure that protection equal to or higher than local standards is applied. These international data transfers are only made to partners who comply with recognised data protection standards.

Changes to This Privacy Policy

mikey88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technology we use. Any material changes will be communicated to you via a notice on our platform or through the email registered to your account.

The update date will always be displayed at the top of this document. Continued use of the platform after changes are announced indicates your acceptance of the updated terms.